Last updated: October 22, 2026
Where we ship
We ship worldwide. If your country is not available at checkout, email support@maisonry.store and we will do our best to arrange it.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an order confirmation email immediately after purchase and a separate shipping confirmation with a tracking number once your order leaves our fulfilment centre.
Delivery times
Estimated delivery after dispatch:
- United States, Canada, United Kingdom, Australia, New Zealand, EU: 7–15 business days
- Rest of world: 10–20 business days
These are estimates, not guarantees. Delivery can take longer during peak periods (e.g. November–December), due to customs processing, or because of carrier delays outside our control. If your order has not arrived within 30 days of dispatch, contact us and we will either locate it, reship it, or refund you in full.
Shipping costs
Shipping costs, if any, are calculated and displayed at checkout before you pay. Multi-pack orders ship together as a single parcel where possible.
Tracking
Every order ships with tracking. Tracking information can take 2–5 business days to update after you receive your shipping confirmation while the parcel is scanned into the carrier network.
Customs, duties and taxes
Orders shipped outside Singapore may be subject to import duties, taxes or customs fees levied by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient. Where we are able to collect these at checkout we will do so, and the amount will be shown before payment.
Incorrect address
Please double-check your shipping address at checkout. If you notice a mistake, email us immediately with your order number. We can update the address before the order ships; once shipped, we cannot redirect a parcel, and orders returned to us as undeliverable will be refunded minus the original shipping cost or reshipped at the customer's expense.
Lost or damaged parcels
If your parcel is marked delivered but has not arrived, first check with household members, neighbours and your local carrier depot. If it is still missing after 3 business days, contact us and we will investigate with the carrier and arrange a replacement or refund. If your order arrives damaged, email us within 7 days of delivery with a photo and we will replace it at no cost.
Contact
Email: support@maisonry.store
Post: MAISONRY, 22 Sin Ming Lane, Singapore 573969, Singapore