Last updated: October 22, 2026
We want you to love your Maisonry Smart Light. If you don't, here is exactly how returns, refunds and warranty claims work.
30-day money-back guarantee
You may return any item within 30 days of the delivery date for a full refund of the product price, for any reason. To be eligible, the item must be in its original condition, with all included accessories (mounting strip, adhesive, USB-C cable, remote) and, where possible, the original packaging. Lights that have been mounted and used are still eligible for return within the 30-day window.
How to start a return
- Email support@maisonry.store with your order number and the reason for your return.
- We will reply within 1–2 business days with a return authorisation and the return address. Please do not send items back without this, as we may not be able to match them to your order.
- Ship the item back using a tracked service and send us the tracking number.
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect, in which case we will cover return shipping or waive the return entirely.
Refunds
Once we receive and inspect your return, we will notify you by email and issue your refund to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Original shipping charges, where applicable, are non-refundable unless the return is due to our error.
Damaged, defective or incorrect items
Please inspect your order on delivery. If anything is damaged, defective or not what you ordered, email support@maisonry.store within 7 days of delivery with your order number and a photo or short video. We will send a replacement or issue a full refund, your choice, at no cost to you.
1-year replacement warranty
Every Maisonry Smart Light is covered by a 12-month warranty from the date of delivery against manufacturing defects, including failure of the LED panel, motion sensor, battery or charging port under normal use. If a light stops working within the warranty period, contact us with your order number and a description of the fault; in most cases we will ship a replacement without requiring the original to be returned. The warranty does not cover damage caused by water immersion, drops, misuse, modification, or normal wear of the adhesive.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order. If you need a different pack size, email us and we will help.
Order cancellations
Orders can be cancelled for a full refund if you contact us before the order has shipped. Once an order has shipped it falls under the return policy above.
Chargebacks
We resolve every issue quickly and fairly, so please contact us before opening a dispute with your bank. We are always happy to help.
Contact
Email: support@maisonry.store
Post: MAISONRY, 22 Sin Ming Lane, Singapore 573969, Singapore